Thank you for choosing our online store for your handcrafted jewelry and bag needs. We understand that sometimes you may need to cancel your order or request a refund. Please review our cancellation and refund policy below.
You may cancel your order within 24 hours of placing your order. To cancel your order, please contact us at email@example.com. If your order has already been shipped, we cannot cancel your order.
We accept returns and exchanges of products within 3 days of purchase. Products must be in their original condition and packaging. If you are not satisfied with your purchase, please contact us at firstname.lastname@example.org to initiate a return or exchange. We will process your refund within 3-4 business days of receiving your returned products. Shipping fees are non-refundable.
DEFECTIVE OR DAMAGED PRODUCTS
If you receive a defective or damaged product, please contact us at email@example.com within 1 days of receiving your product to request a refund or exchange. We may request photos of the defective or damaged product to verify the issue. If we determine that the product is defective or damaged, we will process your refund or exchange within 14 business days.
CHANGES TO CANCELLATION AND REFUND POLICY
We may update this Cancellation and Refund Policy from time to time. We will notify you of any material changes to this policy by posting a notice on our website.
If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at firstname.lastname@example.org.
Thank you for choosing our brand for your handcrafted jewelry and bag needs.