Most frequent questions and answers
We accept various payment methods, including credit/debit cards, net banking, UPI. The available payment options will be displayed during the checkout process.
We want you to be completely satisfied with your purchase. If you receive a damaged or defective item, please contact our customer support within 48 hours of delivery to initiate a return or exchange. For detailed information, please refer to our Returns and Refunds policy on our website.
Yes, you will receive a tracking number once your order is shipped. You can use this number to track the status of your shipment on our website or through the shipping partner’s tracking portal.
Our customer support team is here to assist you. You can reach out to us through the contact information provided on our website, including phone, email,live chat and ticket support. We strive to respond to your inquiries promptly.
We offer refunds only in cases where the product is damaged or defective upon delivery. If you receive a damaged or defective item, please contact our customer support within 48 hours of delivery. Our team will assist you in initiating the return process and arranging for a refund or exchange.
Once we receive the returned item and it is inspected for damage or defects, we will process your refund within 14 business days. Please note that the refund processing time may vary depending on your payment method and bank’s policies.
Refunds for eligible returns will be issued to the original payment method used during the purchase. If, for any reason, that is not possible, we will arrange an alternative method in consultation with you.